I purchased the following items:
- Clinique - 10 Piece Beauty Brush Set - $5.99
- Guerlain - Make Up Brush - $4.99
- Estee Lauder - Cyber White EX Illuminating Mask - $16.99
I received the items on May 14, 2012.
Here are pictures of what I received:
To say that I was disappointed is an understatement.
The "Clinique" brush set didn't even try to pretend. It was clearly branded as another brand and bore absolutely no relationship to the picture from the Beyond the Rack site.
The "Guerlain" brush is an obvious and horrid fake with quality worse than dollar store makeup brushes. Also, it was broken in two pieces.
The Estee Lauder mask appears to be legitimate product, however, it is clearly labeled as not for individual resale. Also, I wonder just how long this stuff sat on the shelf and if it has any oomph left in it.
Return instructions were included with everything and their return coding was so extensive it was shocking and disappointing. I did go ahead and package everything up. I called UPS to schedule a pickup. I also called Beyond the Rack customer service. They assured me that I would not be charged for return shipping of these items.
The items were shipped back to Beyond the Rack on May 18, 2012.
Then ... I started checking on Beyond the Rack. I know, cart and horse, right?!? I should have checked them out before I purchased. But I didn't. And so now, I looked and found out that all kinds of people have had problems with Beyond the Rack, especially with receiving fake items and with them not refunding the cost of return shipping.
This story ends well enough. They did not charge me for the return shipping. They did finally credit my card back the cost of the returned items, but this didn't happen until the first week of June 2012.
I'm chalking this one up to a learning experience. Do your homework first. I will not be purchasing from Beyond the Rack again.